We recognise that choosing to shop with Bargainmart means you’ve placed a great deal of trust in us. Naturally, you want your personal information to be handled with care.

To reassure you that we take our responsibility to protect your personal information seriously, this Privacy Policy explains how we will use it. We are committed to safeguarding your personal data and we recognize the responsibilities in relation to the collection, holding, processing, use and/or transfer of personal data under the laws of Hong Kong Special Administrative Region. Personal data will be collected only for lawful and relevant purposes and all practicable steps will be taken to ensure that all personal data held by us is accurate and in proper use. All personal data collected by us from time to time will be in accordance with this privacy policy

You have the right to opt-out of certain uses of it. Certain information however is relavant and must be provided to enable us to provide you a full service, including supplying products on order and maintenance of your account properly.

This Privacy Policy applies if you use any of our products and services. This Privacy & Cookie Policy also applies if you contact us or we contact you about our services, whether by Telephone, Email, SMS, Whatsapp, Push Notification, or via third party digital platforms (including websites or social media platforms). 

This Privacy & Cookie Policy was last updated on 15th March 2022
As a company that does business over the internet, we understand the importance of security. That’s why we have a number of highly secure systems in place to give you confidence when paying by card, as well as when you give us personal information, such as your address or telephone number. 

We use Secure Socket Layer (SSL) technology to encrypt your details whilst they travel from your computer to our system. This ensures your payment card and personal details are kept private except where we have advised you otherwise in our Terms & Conditions. 

We will store an encrypted token unique to your payment card and the Bargainmart website, so you don’t need to type in your card details each time you order. For your peace of mind, we’ll show you the last four digits of your card number every time you check out. You can delete or edit your card details at any time from your Account Settings page. If you do this we will ask you in re-input your password in order to verify your identity. 

Related FAQ's

Each time you visit our site your browser is switched to ‘secure mode’ to encrypt the information that you send to us. To verify that the page of our site you are on is secure, look at the far left of your URL bar. You should see a padlock. 

Security MeasuresOur websites use Secure Sockets Layer (SSL) encryption technology to protect the transfer of your information to and from our website. Our web page URLs will start with https and a padlock will be displayed in front of the URL bar to show that we always encrypt the information that you send us. We maintain and enforce physical, electronic, and procedural safeguards in connection with the collection, storage and disclosure of your personal information. However, whilst we take appropriate technical and organisational measures to ensure the protection of your personal information, we cannot guarantee the security of all personal information that you transfer over the internet to us in every circumstance, for example, if we suffer a sophisticated cyber-attack. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you, including in relation to a request by you for the data we hold on you (a subject access request). 

Protecting your Payment Details.We are committed to ensuring the protection of your payment card details and are compliant with the Payment Card Industry’s Data Security Standard (PCI-DSS). Payments made via our sites are processed and managed by specialist payment card companies which are not part of Bargainmart. We only store and display the first six and last four digits of your payment card number, the card type and the card expiry date. The full payment card number is never stored on any of our systems and is only stored and processed by a payment card processing company approved by us. We keep an encrypted authentication token to represent your card and this token is transmitted to the relevant payment card processing company during the order processing. We use 3D Secure to provide additional fraud protection and to protect your payment card from unauthorised use. During the checkout process, you may be asked by 3D Secure to provide your Verified by Visa or Mastercard Secure Code password. 

Protecting your Password. It is important to keep your password secure to prevent fraudulent use of your account. Never disclose your password to anyone else, and especially to anyone who requests it from you by telephone or email; we’ll never do this (more information below). You should avoid using the same password for other websites, because if their systems are hacked, the hackers will also be able to access your account.  Avoid using common terms for your password such as “password” or “123456”; hackers know the most popular passwords and will try to access accounts using these. Instead, try to use a combination of letters and numbers that means something to you so it’s easy to remember but difficult to guess.

Personal Security & Identity Fraud. Using public WiFi networks can be risky, and hackers may try to capture your online transactions and personal information. You should only connect to networks that you trust. If you use a shared computer, make sure that you log out once you have finished using the website. Criminals and fraudsters may attempt to steal your personal information using a technique known as ‘phishing’. This is where criminals send bogus emails that appear to be from Bargainmart but are actually fake. These emails often deceive people into giving away their personal information(such as usernames and passwords) under the guise of updating security details, and contain a link to false websites asking you to input your account details.We will never ask you to provide your personal information via email. If you receive an email like this that claims to be from us and contains a link to an external website, or a request for you to enter any personal information, treat it as suspicious and do not enter any personal information, even if the page appears legitimate. If you suspect that your account details are subject to such fraudulent activities, please let us know by calling our Contact Centre. 

Information about our Customers is an important part of our business. However, there are circumstances where it’s necessary for us to share personal information (for example, in order for us to provide our Customers with our superior delivery service). Whenever we use or disclose your information, we put in place measures to keep it secure, and make sure it is protected as far as reasonably possible. Your personal information is always handled with utmost confidentiality. On occation we need to share this information and below are a list of companies where we may share your information.

1. Bargainmart internal departments.
2. Payment card processors that process credit and debit card payments or payment gateway operators.
3. Our delivery partners that provide post, courier or other delivery services to assist with your orders.
4. Our partner marketing companies (including management of email Marketing operations, mobile messaging services such as SMS/ Whatsapp, and services that deploy Marketing on the internet or social media platforms, such as Facebook and Google), as well as analysis of the effectiveness of our Marketing campaigns.
5. Law Enforcement & Fraud Prevention bodies. We release account and other personal information when we believe release is appropriate to comply with the law.Where we have good reason to suspect fraud or any other criminal offence, we are legally obliged to share your data (such as your name, household information, details of failed payments and your orders placed with us) with crime prevention agencies and certain third parties for the purpose of detecting and preventing crime. Such third parties may include business partners, law enforcement bodies, providers of fraud prevention and detection services, and recipients of fraud prevention and detection services. If we think there is a risk of fraud, we may suspend activity on your account, refuse access to your account, and/or cancel an order. 

When you use any of the Bargainmart website or our related apps, we use our own and third-party cookies and similar technologies (such as pixels and tracking URLs) to identify your device. This enables us to personalise and improve your customer experience and, where appropriate, serve you relevant advertisements. All these technologies are together referred to in this Privacy & Cookie Policy as ‘cookies’. Without certain cookies, it would be very difficult for a website to allow a visitor to fill up a shopping trolley or to remember the user’s preferences or registration details for a future visit.

Below are the types of cookies we use on our website, and the purposes for which they are used. We have classified cookies under two broad titles, “essential cookies” and “non-essential cookies”. These are explained in more detail below. We process essential cookies based on our legitimate interests and non-essential cookies based on your consent.

Essential cookies – These cookies are essential in order to enable you to move around our website and use its features, including accessing secure areas. Without these cookies, any services on our website you wish to access cannot be provided. Examples would be the cookies that keep track of what’s in your shopping basket and remember your registration details for future visits. 

Analytics cookies – These cookies collect information about how you and other visitors use our websites. This can be anything from which pages you go to most often to if you get error messages from web pages. We use data from these cookies to help test designs and to ensure a consistent look and feel is maintained on your visit to our websites. In addition to this we use third-party web analytics software on our websites and apps (such as Google Analytics) to help us understand how well our website is performing. 

Non-essential cookies

Performance cookies – We set cookies that help us assess the performance of our online advertising campaigns. For example these cookies will record whether a customer visited the website or made a purchase after viewing one of our adverts. These can include third party cookies set by online advertising platforms such as Facebook, Bing and Pinterest.

Functionality cookies – These cookies allow our website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced personal features. These cookies can also be used to remember settings such as changes you have made to text size, fonts, and other parts of web pages that you can customise. 

Targeting cookies – These cookies are used to deliver adverts more relevant to you and your interests, including the ads we display on third party advertising platforms such as Facebook They are also used to limit the number of times you see an advertisement, as well as help measure the effectiveness of a Marketing campaign. They are usually placed by third parties (such as advertising networks or platforms) with the website operator’s permission. They remember that you have visited a website and this information is shared with the advertiser. We have enabled Google Analytics Data Collection for Advertising Features, including Remarketing and Advertising Reporting Features. These features enable us to make use of data from users who have chosen to allow Google to associate their web and app browsing history with their Google account in order to personalise the ads we may show in Google Search and Display Advertising. This helps us provide more relevant messaging to our users. This also provides us with demographic and interest information at an aggregate level that helps us to understand our users better. 

In order to assess the performance of advertising campaigns we may use a cookie to share information, for example with SKY when arriving on our landing page through use of a SKY QR code. This cookie may collect digital identifiers such as IP addresses and User IDs which help us record whether you visited the website or made a purchase after viewing the relevant advert. By consenting to Targeting cookies you will agree to us placing and sharing such cookies.

Social media extensions – These technologies allow you to share what you’ve been doing on our websites on social media, such as Facebook and Twitter. For example, by clicking the ‘Facebook Like’ icons that may appear on our product pages. Although we enable these tools to be displayed on our websites so that you may interact with them, if you choose to do so, they are not within our control. Please refer to the relevant third party privacy policies for how these functionalities work. 

You can ask us to stop sending you Marketing communications by contacting us at any time on info@bargainmarthk.com. You may limit the types of Marketing you receive, or you can opt out of receiving our Marketing communications when you first open your account.

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